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Product Description:
Leaders must make the time to provide specific and timely feedback, even when it feels uncomfortable to do so. In You Have to Say the Words, leadership expert and coach Kathy Ryan shares easy-to-implement action steps that take the fear out of feedback so you can lead with confidence and inspire maximum performance. Packed with practical advice and real-life stories, this definitive guide helps you leverage the best practices of successful leaders.

This book is for anyone who is responsible for providing feedback to others at work.  Each chapter is packed with practical techniques and easy to implement tools to make it easier to have those tough conversations. The book is broken into eight sections which lead the reader through the entire process of effectively conducting and documenting behavior and performance conversations. 

Throughout the book there are real-life examples and amusing stories, drawn from the author's 25 years experience in Human Resources and coaching leaders that help to illustrate key learning points and bring the material to life.  This book should be mandatory reading for anyone with people management responsibilities and for every Human Resources professional.